I am not one to complain when it comes to calling or emailing companies about poor customer service. That does not mean I won't make snarky comments on Facebook, make a comment in the store, or tell someone else.
Big Daddy usually tells me that I should call/email/complain. But what he forgets is that he will also tell me about customer comments about his store. Those comments are usually petty and unfounded. I don't want to become someone else's dinner converstation. "You won't believe what this woman complained about today...."
On Saturday, I was in a particular* store that visit at least once a month. It is not unusual to have poor customer service at this location, but I tend to overlook it. Or make a comment directly to the offending person. This time, I couldn't couldn't let the rudeness slide. I did make a comment to the offending person, and then left my buggy** sitting up front and walked out. Later that evening, I emailed the corporate office and declared this store dead to me.
I felt better by and honestly thought nothing would happen.
|"I bet she is trying to get somethin' for nothin'.|
Monday 2:30 p.m.: District Manager called to get more information. He gave me his direct number, the name of that store's general manager, and is sending me a gift certificate. He apologized no less than five times for my experience.
Monday 3:45 p.m.: Store Manager called to apologize. He assured me that the associates involved had been addressed as well as other problems associated with that store. Entire call lasted one minute according to my phone. He even questioned as to why I didn't come to him directly.
I get the sneakin' suspecion that I just become someone's conversation fodder.
I considered going back to the store dependent on how the store manager's call went. But now? I won't be back.
*The actual name is not essential here.
**Southern translation; buggy -noun: a rolling recepitcal used to contain items one wishes to purchase in a store. syn: shopping cart, carriage, handcart, gig, dolly, pushcart.