With much trepidation (and relief) I put in my resignation at the J.O.B.
I just couldn't take it anymore. It was literally making me sick. I guess the final straw was a couple of weeks ago when I got a "f.eedback" notice. In it contained all the positives (i.g. Pleasant voice, used sir or ma'am at least three times, had control of the call, ect.) one would expect when getting evaluated. But do you want to know what I lost points on? The points that kept me from getting a 100%?
"You did not use proper by.pass p.rocedures."
Meaning, when the customer said, "I don't want to hear anything else, I'd just like to buy what I called in for originally," I was supposed to (and I knew it) respond with a static response stating that "while you are under no obligation to take any additional offers, I would like to make you aware of what I have to offer."
Gag me.
The immature side of me thinks that the customer stating "I'd just like the original offer," is enough reason to go around the up.sells. I have the sell, I just have to get to the end of the call. Bam. Bang. It's all over. Cha-ching.
The hopefully mature side of me understands why this one certain company does what they do. ::cough T!meL!fe cough:: Studies have shown that once you rope them in for 9.95 they have to agree to the pre.view editions. They will forget to cancel and the company will gain more money. Making money is the heart of business. Boo. Hiss.
There are several other reasons that this wasn't working for me that are insignificant at this juncture, but the bottom line is, I am through.
New adventure, coming up.
5 comments:
well, that's too bad...
I mean, I'm glad you quit, because you hated it...
But I know it was bringing in some extra dough.
I hope you find something else soon :)
xoxo
Yea...this is why I never took applying for this j.o.b. any further. I knew I wouldn't be able to what they wanted me to and I'd end up fired anyway. LOL
I'm glad you quit though. No use keeping a job that's making you sick. No amount of money is worth your health.
Onward and upward! :)
I'm sorry. That's stupid, and also similar reasons as to why I will never work in any type of customer service!
I say good for you. You'll find something way better, and you won't have to employ tricks to rope people into spending more money.
Good luck in whatever you do! :)
Good for you! I hope you find something else you're more suited to!
Post a Comment